Manager Multimedia Development MTA Metro-North Railroad

Manager Multimedia Development

Location: Manhattan - Midtown

Reference #: 85102

Grade F Min: $70,669.44 / Mid: $88,336.80 / Max: $106,004.16

Application Deadline: January 29, 2015

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 82 million customers annually, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is the busiest commuter railroad in the nation. MTA Metro-North Railroad strives to provide a safe commute, great service to its customers and rewarding opportunities to its employees.

POSITION OBJECTIVE

Plans, manages, and produces/delivers multimedia-based programs and modules (including, but not limited to, web/computer-based technology, video, animation, graphics, digital audio, and photography) to support training programs for new hire and incumbent employees across MNR. Evaluates, recommends, and implements multimedia learning activities and other programs to build future capabilities to support Metro-North Railroad in meeting organizational goals, including, but not limited to, professional skill development, technology and process improvement, and safety. Recommends and develops more efficient and effective methods for delivering training. Manages and delivers day-to-day development activities and follow-up. Coordinates with staff in client departments across MNR regarding all issues concerning development and implementation of the relevant programs. Analyzes employee performance issues, including safety-critical issues, and recommends and implements training and non-training recommendations to address those issues. Manages resources associated with the relevant programs, including vendors and other external resources. Coordinates with other senior managers in the Department on planning and implementation of shared and complementary training responsibilities. Coordinates with peers in the Training Department to implement joint program initiatives, address logistical/resource issues, and support shared program development efforts. Contributes to assessment of team needs and establishment of plans to address those needs. Delivers effective customer service to business units.

RESPONSIBILITIES

Manages day-to-day activities associated with all relevant programs, including programs delivered in-house and by external contractors. This includes, but is not limited to, planning and production of multimedia programs and modules (computer/web, video, digital audio, animations, graphics, photography, etc.), evaluation and improvement of effectiveness/quality, organization of production schedules, and daily management of vendor performance and resource management. Ensures ongoing alignment of efforts with Training Department and client goals and needs. Addresses issues in collaboration with unit management, and as appropriate with vendor management.

Serves as a consultant to other Training Department units and client departments in assessing needs and identifying multimedia training and non-training solutions to address those needs. Provides systems/technical support and training to internal staff and clients as appropriate to implement system-based programs and technologies. In collaboration with team/unit leadership, coordinates among various teams and subject matter experts at all levels across the agency, as required to develop, deliver, evaluate, and improve multimedia programs and new learning and program support technologies. Delivers and/or facilitates training programs and strategies as required.

Assesses the relevant multimedia programs on an ongoing basis, recommends changes as appropriate, participates in program design and development as required, and implements resulting changes. This includes, but is not limited to, quality improvements, delivery methodologies and mechanisms, and feedback/coaching strategies. Assesses and reports on program progress and effectiveness. Supervises research/testing of new learning technologies, equipment, software, and applications. Develops and manages hardware and software acquisition/upgrade plans.

Effectively manages all aspects of projects on an ongoing basis to meet goals and deadlines. Maintains a strong alignment among unit/team, Training Department, and client department goals and needs, by working closely with Training Department and client department leadership to identify and implement multimedia programs that match organizational needs. Maintains effective ongoing communication within the unit/team, with other Training Department teams, and with other MNR departments.

Keeps current with industry-leading training trends and operational trends through participation in MNR meetings, benchmarking, external partnerships and industry affiliations.

As needed, handles other responsibilities as assigned.

REQUIRED QUALIFICATIONS

Must have demonstrated ability in the following core competencies:

Technical Training and Multimedia Expert

Create and deliver effective and efficient training processes and services tailored to unique business needs.

Ensure internal and external customer focus.

Apply information technology appropriately to rapidly deliver quality training products and services.

Demonstrate success working across businesses by building a foundation of communication and partnership.

Demonstrate excellence in the following areas:

Planning, organizational, analytical and communication (verbal, written, presentation) skills.

Problem analysis and resolution techniques.

Video editing, camera operation, digital photography, audio mixing, writing, and other relevant skills.

Computer skills, including working knowledge of computer-based training/program development software and hardware, with emphasis on design/development tools, multimedia applications, and related technologies.

Ability to rapidly develop expertise with new multimedia applications and related technologies.

Performance Consultant

Demonstrate strong leadership skills with the ability to motivate and foster teamwork.

Develop and align strategies with business and serve as inside consultant for line management.

Assist line managers in solving organizational, personnel, and change-related issues.

Foster systems thinking, customer focus, and continuous learning.

Keep current with business trends, rules/regulations, and the training implications.

Demonstrate ability to manage complex projects from concept to completion with minimal supervision.

Demonstrate ability to change priorities while meeting deadlines.

Change Agent

Understand the organizational culture and what is effective and ineffective.

Act as a consultant in applying technology to achieve organizational goals.

Training Competencies

Demonstrate ability to design, develop, implement, facilitate, evaluate, and measure training and development activities.

Demonstrate knowledge of instructional design and adult learning principles.

Actively partner with management to identify training and development needs.

Develop and maintain network of contacts with third party vendors and business partners.

Demonstrate working knowledge of multiple human resources disciplines including organizational change, employee relations, diversity, and performance management.

Assist in forecasting MNR training needs.

REQUIRED EDUCATION/EXPERIENCE

• Bachelor’s Degree in Media Production, Communication, Training and Organizational Development, and/or another relevant/related field.
• Minimum of five (5) years of relevant experience. Experience must include: Production of instructional, documentary, and/or informational multimedia programs, including video, graphics, audio, and/or photography. Experience with relevant learning technologies, including computer-based design, production, and implementation of interactive training programs.
• Minimum of three (3) years of experience managing staff or projects.
• Demonstrated experience with relevant multimedia authoring and editing tools.
• Certification in training and/or program development, or ability to rapidly obtain relevant certification.
• Valid driver’s license required.

PREFERRED EDUCATION/EXPERIENCE

• Supervisory experience.
• Experience working with a unionized workforce.
• Knowledge of MNR safety practices and/or comparable safe practices for working in a railroad or industrial environment.

OTHER INFORMATION

This is a safety sensitive position and subject to toxicological testing.

SELECTION CRITERIA

To be selected for a position, an applicant must: (1) meet the minimum requirements in the job posting, (2) pass a written examination (if applicable), (3) satisfy a background investigation (which includes credit, if applicable), and (4) pass an oral interview, during which the interviewers will further evaluate the applicant’s qualifications for the position. Because the selection process is competitive, not all qualified applicants are granted an interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing.

For applicants who are current employees, you must be in active service and have worked in your present position for at least one (1) year to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, plus on-the-job training, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.) in order to be eligible to transfer. If you are transferred, you may be required to forfeit your seniority in your present occupation. In addition, Metro-North employees are subjected to an internal investigation, which includes an evaluation of their safety and discipline records and their performance assessments. As an employee of Metro-North Railroad you may be required to complete a New York State financial disclosure statement, if you earn more than $91,821.00 or if you hold a position designated as a policy maker.

We offer a competitive salary and a comprehensive benefits package.

If interested, please visit http://web.mta.info/mta/employment/ and Search for Manager Multimedia Development under Metro-North Railroad.

MTA Metro-North Railroad is an Equal Opportunity Employer